Distance Sales Agreement

PRELIMINARY INFORMATION FORM

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SELLER;

Title : ZMO Group Otomotiv Ltd.
Address : Gülsuyu Mah. Kelebek Sk. No:15/1 Maltepe/Istanbul, Turkey
Phone : +90 555 3587097
E‑Mail : ofis@zmogroup.com

BUYER INFORMATION

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SUBJECT;
The purpose of this Preliminary Information Form is to inform the Buyer, in accordance with Law No. 6502 on Consumer Protection and the Regulation on Distance Sales Contracts, about the sale and delivery of the product(s) ordered electronically by the Buyer from the Seller’s website at www.zmotechnik.com, the specifications and sales price of which are set out below.
BASIC FEATURES OF THE PRODUCT SUBJECT TO THE CONTRACT;
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PAYMENT METHOD AND DELIVERY

DELIVERY
4.1. The product subject to the contract shall be delivered, within a maximum period of thirty (30) days, either to the Buyer at their place of residence or to a third party or organization designated by the Buyer, depending on distance. Failure by the Seller to comply with this obligation entitles the Buyer to terminate the contract for just cause. In the event of such termination, the Seller shall refund to the consumer, within three (3) business days of receipt of the termination notice, all amounts collected (including delivery costs) plus statutory interest.

4.2. If the product is to be delivered to a third party not party to this contract, the Seller shall not be held responsible if that third party refuses to accept delivery.

4.3. Procurement and delivery of the product shall commence only upon signing this contract and making payment. If payment is not made or is subsequently canceled by any means, the Seller’s obligation to procure and deliver the product shall immediately cease and the contract shall be deemed terminated.

4.4. If procurement or delivery becomes impossible, the Seller shall notify the Buyer in writing; if the Buyer then terminates the contract, the Seller shall refund all amounts received (including shipping costs) within three (3) business days of the termination notice.

4.5. Responsibility for the product remains with the Seller until delivery to the Buyer or the Buyer’s designated third party. However, if the Buyer elects to use a carrier other than the one designated by the Seller, the Seller shall be discharged from liability upon handing the product over to that carrier. From that moment, responsibility transfers to the Buyer.

RIGHT OF WITHDRAWAL;

Pursuant to Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts:

5.1. The consumer has the right to withdraw from distance sales contracts within fourteen (14) days from delivery, without stating any reason or paying any penalty.

5.2. Withdrawal notice may be made in writing to ofis@zmogroup.com. The Buyer may also exercise this right between contract conclusion and delivery under the same conditions. Proof of notice rests with the consumer.

5.3. If the Buyer exercises the right of withdrawal, the original invoice for the goods/services delivered to the third party or the Buyer must be returned to the Seller.

5.4. The withdrawal period is determined pursuant to Law No. 6502 and the Regulation on Distance Contracts. Accordingly:

For separately delivered items under one order, the period begins when the last item is delivered to the consumer or their designated third party.

5.5. The right of withdrawal does not apply to goods made to the consumer’s specifications, goods whose protective packaging has been unsealed after delivery, perishable goods, or periodicals such as newspapers and magazines (except under subscription agreements).

5.6. If the Buyer exercises the right of withdrawal, the Seller shall refund all amounts received (including costs) within three (3) business days of receipt of the notice.

5.7. The consumer shall not be liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning. However, if damage or defects arise from misuse or failure to follow instructions, the Seller shall not be responsible for returns or exchanges.

5.8. If the Buyer returns the goods via the carrier specified in the preliminary information, no return shipping cost shall be charged. If a different carrier is used, shipping costs are borne by the Buyer. If no carrier is specified, the one used for delivery shall apply. If the specified carrier has no branch at the Buyer’s location, no cost may be charged.

5.9. The Buyer must return the product to the address specified in Article 1 within ten (10) days of exercising the right of withdrawal; failure to do so shall be deemed abandonment of the return request, unless the Seller agreed to collect the product themselves.

COMPLAINTS AND RESOLUTION METHOD;

The Buyer may submit any complaints regarding the goods to the Seller at the address above. Complaints received will be reviewed by the Seller’s authorized units and the Buyer will be informed within a reasonable time.

FINAL PROVISIONS

7.1. The consumer must inspect the goods before acceptance and not accept them if faulty or damaged. Acceptance constitutes confirmation that the goods are intact.
7.2. If the Seller determines that order information is incomplete, false, or suspect of bad faith or commercial abuse, the Seller may suspend or cancel the order after notifying the Buyer; any payments made will be refunded.

7.3. Force majeure events may prevent delivery within the agreed timeframe; the Seller shall inform the Buyer, who may request cancellation, substitution with equivalent goods, or postponement until the obstacle is removed.

7.4. Delivery is conditional upon full payment using the Buyer’s chosen payment method. If payment fails or is reversed, the Seller is relieved of delivery obligations.

COMPETENT COURT;

Any disputes arising from the application of this contract shall be submitted to the Consumer Arbitration Committee at the Buyer’s place of residence or purchase location, within the monetary limits set annually by the Ministry of Trade; otherwise, to the competent Consumer Court.

The Buyer confirms having read and understood the preliminary information in accordance with Article 48 of Law No. 6502 and has given the required electronic confirmation.
This period may be agreed up to 14 days by law.
In such cases, the Buyer must be notified in writing within 3 days from the date of becoming aware of the situation.
Written notice is required within 3 days of impossibility of performance; refunds must be made within 14 days.
All Sellers are obliged to comply with this regulation. All shipping and bank collection fees shall remain with the Seller in the event of withdrawal, as required by this regulation.
The law limits refund to 14 days. The 3-day provision is compliant, but extending up to 14 days is more favorable.
This regulation is lawful and no obligation may be imposed on the Consumer contrary to these provisions.
The Law and Regulation mandate this provision.
If no carrier is specified in the preliminary information form, no return shipping cost may be charged. (m.12.3.2)
If a special hotline or resolution method is to be established for complaints, it should be specified here. If a complaints section is considered on the website, its link information should be included.
In such cases, the timing and conditions for refund in advance payment situations should be specified.

DISTANCE SALES CONTRACT

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MADDE 1- PARTIES

SELLER
Title                                   : ZMO Group Otomotiv Ltd.
Address                             : Gülsuyu Mah. Kelebek Sk. No:15/1 Maltepe/Istanbul, Turkey
Phone                                : +90 555 3587097
E‑Mail                                : ofis@zmogroup.com

BUYER INFORMATION
|ALICI_BILGILERI|

MADDE 2 - SUBJECT
The subject of this Distance Sales Contract (hereinafter “Contract”) is to define the rights and obligations of the Parties, in accordance with Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, and other applicable legal provisions, regarding the sale and delivery of the product specified below by the Seller to the Buyer (Consumer).

MADDE 3 - FORMATION OF THE CONTRACT

3.1. The Buyer acknowledges having read and understood the entire Contract and confirms awareness of their rights and obligations.
3.2. The Seller and the Buyer acknowledge that the performances agreed under the Contract are proportionate, appropriate to the nature of the obligations, and that neither party lacks necessary expertise.
3.3. The Buyer and the Seller agree that the Contract contains no unfair or disproportionate terms that would unbalance mutual interests.

MADDE 4 - PRODUCT INFORMATION AND PRICE
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MADDE 5 - GENERAL PROVISIONS

5.1. The Buyer declares having read and electronically confirmed all preliminary information regarding the product’s characteristics, price, payment method, and delivery terms set out in Article 4.
5.2. The product subject to the Contract shall be delivered, within a maximum period of thirty (30) days, depending on distance, to the Buyer or a third party designated by the Buyer. Failure by the Seller to comply entitles the Buyer to terminate the Contract for just cause. In such case, the Seller shall refund all amounts collected (including delivery costs) plus statutory interest within three (3) business days of receiving the termination notice.
5.3. If the product is delivered to a third party not party to the Contract and that third party refuses delivery, the Seller shall not be liable.
5.4. Procurement and delivery will commence only upon signing this Contract and making payment. If payment is not made or is later canceled by any means, the Seller’s obligations shall immediately cease and the Contract shall be deemed terminated.
5.5. If procurement or delivery becomes impossible, the Seller shall notify the Buyer in writing; if the Buyer then terminates the Contract, the Seller shall refund all amounts received (including shipping costs) within three (3) business days of the notice.
5.6. Responsibility for the product remains with the Seller until delivery to the Buyer or the Buyer’s designated third party. If the Buyer chooses a different carrier than designated by the Seller, responsibility transfers to the Buyer once the product is handed over to that carrier.
5.7. Sales under this Contract are intended for end consumers; if the Seller reasonably suspects resale intent, the Seller may terminate the Contract unilaterally for just cause.
5.8. The Buyer acknowledges that returns or exchanges cannot be made at the Seller’s branded stores.

MADDE 6- RIGHT OF WITHDRAWAL

Pursuant to Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts:
6.1. The consumer may withdraw from the Contract within fourteen (14) days of delivery, without giving any reason or paying any penalty.
6.2. Withdrawal notice may be made in writing to ofis@zmogroup.com. The Buyer may also exercise this right before delivery under the same conditions. Proof of notice rests with the consumer.
6.3. If the Buyer exercises the right of withdrawal, the original invoice for goods/services delivered to the third party or Buyer must be returned to the Seller at the address in Article 1; failure to do so forfeits VAT and other statutory charges. The Buyer must mark the invoice “return invoice” and sign it.
6.4. The withdrawal period is determined as follows: for separately delivered items under one order, it begins when the last item is delivered to the consumer or their designated third party.
6.5. The right of withdrawal does not apply to made‑to‑order products, goods whose protective packaging has been unsealed after delivery, perishable products, or periodicals such as newspapers and magazines (excluding subscription agreements).
6.6. Upon valid notice, the Seller shall refund all amounts received (including costs) within three (3) business days.
6.7. The consumer is liable only for any diminished value resulting from handling beyond what is necessary to inspect the product’s nature, characteristics, and functioning; misuse or failure to follow instructions relieves the Seller of return/exchange obligations.
6.8. Return via the specified carrier is free; if another carrier is used, shipping costs are borne by the Buyer. If no carrier is specified, the one used for delivery applies. If that carrier has no branch at the Buyer’s location, no cost may be charged.
6.9. The Buyer must return the product within ten (10) days of notice; failure to do so is deemed abandonment of the return request, unless the Seller agrees to collect the product.

7.DEFECTIVE GOODS

7.1. A defective good is one that fails to conform to the agreed sample or model, or lacks expected features, including any misrepresented in packaging, labeling, instruction manuals, website, or advertising.
7.2. The consumer may demand rescission with refund, replacement with a non‑defective item, price reduction, or free repair; the Seller must comply.
7.3. No defect liability arises if the consumer knew or should have known of the defect at Contract formation; other defects leave the consumer’s rights intact.

FINAL PROVISIONS

8.1. The Buyer declares having read and electronically confirmed all preliminary information, which forms an integral part of this Contract.
8.2. This Contract shall be stored electronically by the Seller for three (3) years and a copy emailed to the Buyer.
8.3. The Seller is responsible for delivering complete, conforming products with any warranty documents and user manuals.
8.4. If the Buyer defaults, they shall compensate the Seller for any damages resulting from delay, except where solely due to the Seller’s fault.
8.5. The Seller may suspend or cancel orders if information is incomplete, false, or indicative of bad faith or commercial abuse, after notifying the Buyer; payments made will be refunded.

8.6. Force majeure events may delay delivery; the Seller shall inform the Buyer, who may request cancellation, substitution, or postponement until the obstacle is removed.

8.7. Delivery is conditional upon payment by the Buyer using the chosen method; if payment fails or is reversed, the Seller is relieved of delivery obligations. If paid products already delivered remain unpaid, the Buyer must return them within seven (7) days to the address in Article 1.

COMPETENT COURT;
Any disputes arising from this Contract shall be submitted to the Consumer Arbitration Committee at the Buyer’s residence or purchase location, within the monetary limits set annually by the Ministry of Trade; otherwise, to the competent Consumer Court.

All Sellers are obliged to comply with this regulation. In withdrawals, all shipping and bank collection fees remain with the Seller as required by this regulation.
The law limits refund to 14 days; the 3-day provision is lawful, but extension up to 14 days is more favorable.
This regulation is lawful and no obligation may be imposed on the Consumer contrary to these provisions.
The Law and Regulation mandate this requirement.
If no carrier is specified in the preliminary information form, no return shipping cost may be charged.
In cases of establishing a special complaints hotline or resolution method, it should be specified here. If a complaints section is considered on the website, its link information should be included.
In such cases, the timing and conditions for refunds on advance payments should be specified.